Our +2,500 professionals in 60 offices and 31 countries work with clients across Europe, the Americas, Asia-Pacific, India, the Middle East and Africa.
Our business is founded on the human insight: When people come together magic happens.
The Travel Assistant
Description de la fonction
The Travel Assistant tasks include the following but are not limited to:
Customer Care, Travel & Registration – PCO Events
• Assist and report directly to the Travel Coordinator
• Manage travel arrangements for special cases and report on these cases;
• Supporting the other members of the travel team by teaching them product specifications & processes;
• Assign incoming communications from travellers within the travel team;
• Monitor Facebook Group activity and provide support in responding to queries;
• Processing invoices and track/supervise spending
• Adherence to existing SoPs and financial guidelines
• De-escalate disagreements and orchestrate resolutions (conflict management)
• Coordinate registrations & travel bookings;
• Coordinate & follow-up with clients on registration matters;
• Create rooming list & follow-up closely with hotel suppliers:
• Registration & travel related file management; organising and opening of matters, closing of files, archiving and ensuring that all relevant documents are filed electronically, and paper based, when required;
• On-site registration support if needed;
• Provide financial reports for travel & accommodation.
Project Management Assistance
• Support the team on the organisation of congresses and conferences on some specific tasks
assigned by the EU Project Director
• Advocate a high level of service attitude and professionalism, which includes industry
Internal use
• Respect timelines and critical dates and related action items
• Self-management without constant intervention from a Manager
• Prioritise daily tasks and project assignments
• Assist with all source project-related third-party suppliers appropriately and effectively, in line
with MCI’s procurement guidelines
• Ensure operational excellence and be 'Quality Obsessive'
Admin, IT & Tools
• Complete procedures, documents, forms, reports that are essential to the day-to-day operations
of project/ events. Master the systematic use of MCI & other available templates, tools & IT systems
• Demonstrate effective usage of available registration software features.
• Effectively use all job-related tools and systems, computer hardware/software
• Mandatory use of systems (e. g. MCI360, Smartsheet…)
• Understand GDPR, vet suppliers and ensure to establish the right Data Protection Agreement required as well as IT Chart regulations
Profil
- An unique experience in the Event Customer care coordination
- Graduaded
Offre
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De € 2.300 à € 2.400 par an
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