Our partner is a dynamic and innovative international company operating in the Health care sector. With a global presence and a commitment to excellence, we pride ourselves on delivering top-notch products/services to our diverse clientele.
International Customer Service
Functieomschrijving
Key Responsibilities:
- Order Processing: Receive and process customer orders accurately and efficiently using our internal systems.
- Order Tracking: Monitor order status and provide regular updates to customers regarding their orders, including tracking information and estimated delivery dates.
- Issue Resolution: Address customer inquiries, concerns, and complaints regarding orders promptly and professionally, striving to achieve satisfactory resolutions.
- Cross-Functional Collaboration: Work closely with various departments such as logistics, warehouse, and sales to expedite order fulfillment and resolve any order-related issues.
- Documentation: Maintain accurate records of customer interactions, transactions, and order details for future reference and analysis.
- Continuous Improvement: Identify opportunities for process improvements within the order management workflow to enhance efficiency and customer satisfaction.
Profiel
Qualifications:
- Previous experience in a customer service role, preferably with a focus on order management or logistics.
- Excellent communication skills, both written and verbal, with fluency in English (additional languages like Spanish, German, French, Italian, Dutch, ... are a plus).
- Strong problem-solving abilities and a proactive approach to issue resolution.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Proficiency in using CRM/ERP software and other relevant tools for order processing and customer communication.
- Bachelor's degree in Business Administration, Supply Chain Management, or a related field (preferred).
Aanbod
-
Van € 3.500 tot € 4.000 per maand
Benefits:
- Competitive salary commensurate with experience.
- Comprehensive benefits package, including health insurance and retirement plans.
- Opportunities for professional development and career advancement within a global company.
- A collaborative and supportive work environment that values diversity and inclusivity.
Praktische informatie
Page Personnel Belgium
Charlotte Mathieu
3226275585
Bastion Tower
Marsveldplein 5
Place du Champ de Mars 5
1050 Brussels
Charlotte Mathieu
3226275585
Bastion Tower
Marsveldplein 5
Place du Champ de Mars 5
1050 Brussels
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