Multicultural teams add great value to organizations, but they need great managers to make the most of everyone's talents



Highlights:
• Take the DISC© online self assessment to understand your current and preferred management styles
• This programme uses lots of group work and team building exercises to help you learn and practice effectively with peers

Key Competencies:
• Setting team objectives
• Performance management
• Delegation & motivation
• Coaching techniques
• People management skills
• Onboarding and retention

Managing People in an International Environment is a hands-on training programme, highly interactive with exercises and role plays. The programme will be led by an experienced facilitator with former management experience in international companies.

This programme is delivered in a blended format: including pre-work activities, interaction and post-training action planning.


4 Programme Modules:

Pre-Work: Includes 1 online assessment (DISC) and some self-study including reading and videos.

1 - You as a People Manager  
• Expectations from your senior management and from your own team 
• Workplace Trends - what is happening in companies today?
• Emotional Intelligence - what is it? How does it effect your role? 
• Context of your Job: strategic goals and priorities 
• Teams Diversity: personal styles, cultural differences, generation differences and organizational culture 
• Evening Assignment: you will have some work to do in the evening. 

2 -  Building a High Performance Team   
• Attracting the Best Talent 
• Competencies (knowledge, skills, behaviour) and how can you manage them. 
• Interviewing new candidates.
• On-boarding and inductions for new employees and team members. 
• Team Development - building a high performance team.
• Daily Performance: delegation, feedback and poor performance management 
• Team Building Exercise 

3 -  Managing Performance 
• The Annual Performance Management Process 
• Objective Setting for you and your team. 
• Performance Reviews 
• Strengths vs. Weaknesses: “What Great Managers Do” 
• Motivation - What motivates people?
• Coaching - The best practice for coaching.
• Evening assignment: The Learning Styles Assessment 

4 - Developing and Retaining Your Team 
• Development Planning and Learning Styles 
• Retention and Career Planning 
• Stress Management 
• Peer Feedback Exercise 
• Key Learning Points and action planning  


Note:
The course content will include the following assessments: 
• DISC online self-assessment 
• Learning Styles assessment (based on Honey & Mumford's 4 learning styles)

Post-Training Activities:
Following this course, participants will need to: 
• Create a personal action plan of 3 learning points to implement when they are back at work. 

You are a manager in an international organization or company with 3+ years' experience. You manage a multicultural team and want to make the most of everyone's experience and talents.

Typical Participants:
• Managers