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Our client is a well-established international organization active within the wider business services sector. The company is recognized for its collaborative culture and operates in a dynamic, cross-functional environment, serving customers across EMEA. You will be part of a motivated Customer Service team that values partnership and professional growth.
Customer Service Representative English + Nordic Language
Functieomschrijving
Your responsibilities:
- Act as the main contact for customers within your assigned portfolio.
- Guarantee timely and accurate delivery of products, managing back order situations and proposing alternative solutions.
- Receive, document, follow up and report on all customer service complaints, providing professional and proactive feedback.
- Oversee price and contract management, maintaining accurate pricing information for customers in the system.
- Resolve pricing issues in cooperation with Credit & Control and Sales.
- Follow up on pending customer orders, proactively updating clients on their order status.
- Compile and deliver reports related to customer orders, shipments and backorders as required.
- Present customer experience dashboards in 1-to-1 calls with select customers.
- Track sample shipments and follow up on customer feedback.
- Provide commercial support to the Sales team.
- Ensure commercial compensations are issued in a precise and timely manner.
- Execute all operational activities accurately in the ERP system.
- Offer back-up assistance to colleagues within your language expertise.
- Help train new Customer Service Representatives.
Robert Half BV and Robert Half Project Sourcing BV process the data from applicants that is required to carry out the application process. You can find more information on data protection, in particular on your rights, at Toon website.
Profiel
You recognize yourself in the following:
- Bachelor's degree or equivalent experience in a similar environment.
- Minimum 3 years' experience in international customer support.
- Fluency in English and good knowledge of a Nordic Language (Swedish, Norwegian, Icelandic, Danish). Knowledge French is a plus.
- Experience with ERP systems (SAP is a plus) and order management.
- Strong analytical skills; adept at interpreting reports and forecasts.
- Knowledge of end-to-end order-to-cash processes and cross-functional collaboration.
- Excellent PC skills; competent in standard Windows applications.
- Passion for customer service and commercial acumen.
- Excellent communication and presentation skills.
- Process-oriented and detail-minded.
- Stress-resistant, results-driven, and organized.
- Adaptable, creative, assertive and a genuine team player.
- Willingness to travel occasionally for quality meetings and client visits.
Aanbod
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Van € 3.200 tot € 4.000 per maand
Our client offers:
- A dynamic and international work environment.
- Contract until the end of June 2026.
- Opportunities for skill development and career advancement.
- Interdepartmental collaboration and networking.
- Competitive compensation package.
- Flexibility in working arrangements.
- Direct impact on customer satisfaction and internal relationships.
Interested? Apply today!
Praktische informatie
Robert Half Belgium
Robert Half Belgium
Stationsstraat 34 bus 1,1702 Groot-Bijgaarden
Robert Half Belgium
Stationsstraat 34 bus 1,1702 Groot-Bijgaarden