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Our client is based next to Halle / Hal.
Customer Service Officer (Part-Time Position)
Functieomschrijving
As a Customer Service Officer (Part-Time Position), you will be in charge of the following responsibilites :
- Respond promptly and professionally to customer inquiries via phone and email.
- Provide accurate information about products and services to clients.
- Process customer orders and ensure timely delivery of services.
- Maintain and update customer records in the system.
- Resolve customer complaints and escalate issues when necessary.
- Collaborate with internal teams to meet customer needs effectively, whether it's logistics, finance or production teams.
- Track customer interactions and prepare reports for management.
- Support the sales team with administrative tasks as needed.
Profiel
The ideal candidate for Customer Service Officer (Part-Time Position) at our client would have the following skills:
- Educational background in business, customer service, or a related field.
- Experience in customer service or sales support roles.
- Strong communication and interpersonal skills.
- Proficiency in relevant software and CRM tools.
- Attention to detail and excellent organizational skills.
- Ability to work effectively in a team environment.
- Fluency in French & English. Dutch is a plus !
Aanbod
- Onboarding and training program
- Strong company culture