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Unique Office

Trilingual Teamleader Backoffice Technical

Published on Jobat.be 18 days ago

Trilingual Teamleader Backoffice Technical

Als werknemer bij Orange maak je deel uit van een dynamisch en innoverend bedrijf dat voortdurend evolueert. Werken bij Orange staat gelijk met ontwikkeling, mobiliteit en opportuniteiten. Je werkomgeving evolueert naar gelang je verantwoordelijkheden veranderen. Onze manier van werken is duidelijk: bij Orange is de informatie toegankelijk en al onze medewerkers zijn open en beschikbaar! In het kort: Orange is … Een bedrijf dat mee is met de laatste technologische ontwikkelingen Een toegankelijke en open werkomgeving De kans te groeien binnen een sterk team en op menselijke schaal Extra voordelen als werknemer bij Orange (bedrijfsgsm met gratis abonnement en korting op beltarieven voor familie, korting voor bepaalde evenementen en aankopen,…)


Job description

Do you have experience in a technical Customer Service environment and want to go to the next step of your carreer ? 



As Team Leader talent, you




  • Are a natural people manager … motivating, coaching, evaluating and guiding your teammembers sounds like music in your ears. At Orange you are responsible of a team of +/- 15 teammembers.

  • Have the end to end responsible for your team and detect areas of development in your team.

  • Take all necessary actions to reach the defined objectives and to maintain the Service Level Agreement

  • Also initiates necessary actions in order to improve the customer satisfaction or efficiency.

  • Regularly collaborate with other teams… in our fast moving environment we have a lot of new projects that we have to implement.



You also evaluate and anticipate the possible impacts of these projects on your daily business. Together with our process team, you challenge new and existing work instructions and make sure that partners apply the appropriate guidelines



You are also closely involved in the recruitment process of new members of your team. 


Profile

Are you our ideal candidate?




  • Do you have a Bachelor degree or equivalent through experience?

  • Do you have at least 5 years relevant experience in a customer service environment

  • You ideally already have a people management experience of 2 to 3 years in a call center or customer service environment.

  • You are PC literate (MS Office Tools, reporting tools  ...)

  • You have an analytical spirit and you have a continuous improvement reflex and you can think process wise.

  • You are a strong communicator and this in Dutch, French & English.


Offer

You will work in Orange’s dynamic working environment, which focuses on delivering the best customer experience every day. Your function will be key in realising this ambition! In our innovative professional hotspot, you will develop your full potential by working with highly skilled colleagues and through continuous training. Moreover, you can look forward to the following compensation and benefits package: a market competitive salary, performance bonus, meal vouchers, medical insurance, high-end smartphone with a free tariff plan 


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Unique Office | Evere 1140

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    10 days left to apply

    Characteristics

    Requirements

    • Secondary education
    • At least 5 years experience
    • Dutch, English, French

    Offer

    • Fixed-term
    • Full-time

    Apply before

    • 15 June

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