Vacature Ticketing & Supervision Agent in Zaventem

Ticketing & Supervision Agent

On regards of ticketing:

Arranges reservations and routings for passengers & groups upon request.
Knowledge of Amadeus is advantage (training will be offered).
Assigns specified space to customers and maintains computerized inventory of passenger space available.
Determines whether space is available on travel dates requested by customer.
Answers inquiries made by travel agencies
Plans route and computes ticket cost, using schedules and computer.
Sells and assembles tickets for transmittal or mailing to customers.
Reads coded data on tickets, and apply rules according to the tickets.
Telephones customer or Ticket Agents to advise of changes with travel conveyance or to confirm reservation.
Announces arrival and departure information.
Informs travel agents in other locations of space reserved or available.
Check the payments related with it.
Check daily the system queues, informing passengers about the changes occurred.

On regards flight operation:

Assist check-in: check ALTEA messages related to the flight, open with 2 hours before departure, briefing the agents according to the company rules, assist passengers, close check-in with 30minutes before departure.
Assist arrival: check if passengers with connexion problems, UMNR or WHCR.
Assist Departure: Over check if the services provided by the handling, fueling, catering companies are on time. Coordinates with the Alyzia. Assist boarding of the passengers.
Taking payments for extra services, travel documents and the issue a proof of payment.

If the case, assist flight with delays and inform passengers about the reasons.

On regards other organizational aspects:

Assure the normal office schedule if this is requested by the unexpected absence of a colleague, recuperating at a future date commonly agreed with the manager.
Maintain a proactive attitude.
Respect the rules and regulations related to the work place.
Fulfill any other type of job tasks requested by the manager.
Take notes about new rules and respect them accordingly.
Answer all the telephones or e-mails requests within one working day.
Act with a friendly attitude toward the passengers, travel agents, working colleagues.
Wear appropriate clothes, uniform provided, if not black suite with white shirt.
Start always on time.
Keep learning, up-dating and applying new rules, procedure, regulations
The required language is English with knowledge of Dutch or French

6 month contract with the extension possibility
Workihng hours in shifts according to operation needs (working hours between 9am - 8pm)
Amadeus training
Meal vouchers, eco vouchers, mobile phone, transport costs, reduced tickets for Tarom plus companies of Skyteam

Anderen bekeken ook

Functietype:

Airport

Standplaats

Zaventem

Vereisten

Nederlands, Engels, Frans

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