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Customer Service Medewerker
Functieomschrijving
FunctieVivaldis Office is looking for a Customer Service Officer for our client in Hasselt. Our client is specialised in incident management and roadside assistance.
Feel free to take a look at the vacancy! If you have any questions, you can reach us by phone on Toon nummer.
Your duties as a customer service officer will include:
Feel free to take a look at the vacancy! If you have any questions, you can reach us by phone on Toon nummer.
Your duties as a customer service officer will include:
- You'll respond to incoming phone calls and mails;
- You'll gather the necessary information and check it's accuracy and completeness;
- You'll provide the needed technical support and communicate with the workshops;
- You'll update all the involved parties;
- You'll monitor the agreements;
- You'll follow the contract-related issues up and respect the imposed deadlines.
As a customer service officer you can recognise yourself in the criteria below:
- Preferably you have gained a first experience in customer service;
- You can easily work with the computer, especially with MS Office;
- You're a social person with strong communication skills;
- You have attention to detail and are stress-resistant;
- You work organised and have great organizational and time management skills;
- If you work the weekend + monday shift, you must speak fluently German/Polish/English or Dutch/English/ French. If you work the night shift, you must speak Dutch/English and French or German or Polish.
What's in it for you as the new customer service officer:
- You'll end up in a leading company in an international environment;
- You'll work in a full-time position with a strong emphasis on work-life balance;
- You'll receive a competitive salary including meal vouchers worth €7 and eco-vouchers;
- The company hosts various social events to boost the team spirit;
- Hard work pays off! After a successful interim period you'll receive a permanent contract.
We look forward to your application if you're convinced of this vacancy.