Customer Engineer

Bridging the gap between technology and its users – that’s the essence of the Customer Engineer role at Automation & Robotics. Could you be the next to take on this challenge?

Automation & Robotics (A&R) is a high-tech company founded in 1983, specializing in the design, manufacturing, integration, marketing, and maintenance of high-precision machines and instruments dedicated to positioning, control, tracing, and engraving for ophthalmic lens manufacturers.

Since August 2025, A&R has been part of the EssilorLuxottica Group, the world leader in optics. This acquisition brings strength, stability, and a long-term vision, while preserving the entrepreneurial and family values that have defined the company for over 40 years.

Why join Automation & Robotics?

• A key player now supported by EssilorLuxottica
• The opportunity to contribute to improving visual health worldwide
• An exciting position at the heart of diverse technological challenges
• A family-oriented and entrepreneurial culture combined with the strength of an international group
• A dynamic and collaborative work environment where every employee’s contribution is valued
• A green site located just two minutes from the E40 (Verviers)

As a Customer Engineer, your main goal is to bridge the gap between technical solutions and customer needs, relying on in-depth knowledge of products developed by R&D. You are the primary point of contact for customers regarding the use of automated control systems and measurement instruments. As a true technical expert, you play a key role in integrating Automation & Robotics solutions within production environments.

Main responsibilities

• Project management: Set up and manage projects for A&R standard products, including optimal configuration and analysis of all relevant data to ensure perfect integration of A&R equipment into customer production flows (understanding customer needs, project preparation and validation, configuration, integration, and installation of machines at customer sites).
• Feasibility studies: Conduct technical feasibility studies for specific customer requests (analysis, testing, reporting), and if necessary, forward design review requests to R&D.
• Validation and testing: Participate in the testing and validation of new machines (OMA/VCA DCS).
• Data analysis: Analyze and process customer data according to ophthalmic industry data standards.
• Training and support: Train customers, their production teams, and internal teams on the installation and proper use of products and machines.
• Communication: Ensure cross-functional communication between customers, sales, R&D, technicians, and after-sales service.

This position requires international travel (approximately 40 days per year).

Team & Management

You will join a dynamic team where collaboration and mutual support are strong values. Competency areas are divided among software, data, hardware, and mechanics, encouraging knowledge sharing and teamwork.
Your direct manager, Arnaud Kleynen, Customer Engineering Manager, leads his team with trust and respect, emphasizing autonomy and technical development for each member.

Your experience and technical skills

• Bachelor’s or Master’s degree in mechatronics, electromechanics, industrial IT, or physics.
• Knowledge of DOS and Windows operating systems
• Familiarity with the ophthalmic sector and OMA/VCA DCS standards (a plus).
• Excellent project management and technical writing skills
• Fluent in English and French (Portuguese or Spanish is a strong additional asset)

Your personal skills

• Strong customer focus, high technical curiosity, and excellent communication skills.
• Autonomous, organized, and detail-oriented
• Quick learner
• Collaborative mindset and trustworthy behavior with colleagues