Introduction Volvo Action Service (VAS) takes care of our Volvo Group customers across Europe whenever one of their vehicles has a problem, managing the process from the moment they call us until the final invoice is paid. Delivering great customer service is at the heart of our operation, as we take a proactive approach to get vehicles back on the road as quickly and smoothly as possible.
This is us, your new colleagues You will work in a dynamic environment with colleagues from all over the world, where your team is your family away from home. Our diversity makes us stronger and we speak 21 different languages in order to support all of our customers. We are a 24/7 operation and our department is spread over three European sites – Ghent (Belgium), Rugby (UK) and Bucharest (Romania), as well as our team in Johannesburg (South Africa). Everyone shares a passion for giving the customer the best experience possible and solving any problems that might prevent that.
This is the job! Resolve financial queries:
- Deliver on the VAS KPI’s on Cash flow and Accounts Receivable by ensuring that invoices are paid in time.
- Liaise with dealers to secure corrections to invoice errors.
- Represent the Finance Team in the monthly market meetings, taking ownership of invoice quality, outstanding invoices etc.
Own the full process of a customer/dealer query, from the moment we receive it until it is fully resolved:
- Investigate what happened and liaise between all relevant parties.
- Drive the conversation forwards to resolve the problem in a timely manner.
- Conclude the query, assigning responsibility and securing any financial resolutions.
- Contribute to Volvo’s continuous improvement by sharing relevant feedback within VAS, to the markets and other stakeholders to improve future performance.