I used to say to my team and my children at home, don’t bring me problems – bring me solutions. But I was wrong. I should have said – bring me a better problem, and we’ll solve it together.

We are programmed to find solutions. Finding solutions to problems feels so much better than looking at problems without a solution. Problems are abstract. Problems give people stress. They raise questions, assumptions, and gaps in our understanding. They are uncomfortable. They beg for solutions because then we can move on.

Solutions provide the answers to the questions. The solutions make us feel good. Unless we solve the wrong problem. And this is where it all goes wrong.
In this course, I want to make things right. We’re not going to talk about solutions. Let’s find a better problem.

We solve the wrong problems
Give me a crappy problem and a solution, and I will become your mercenary. I will solve the problem, but chances are the result will be terrible. Give me a great problem and let me find the best solution, then I will be your missionary.

Solving problems is a skill many of us master. But unfortunately, we often put a lot of resources into solving the wrong problem. It’s time to change that. Let's train people on finding the best or the better problem to solve.

Holistic course
This course ignores techniques, processes, and tools to find solutions to problems. And we do this on purpose. This course is entirely focused on the problem space.

Problem re-framing
We discuss techniques to write better problem statements that are specific, blame-free, and solution-free. These problem-framing techniques give people a deeper understanding of the problem. We then continue with a bunch of techniques to find a better problem to solve (problem reframing). Each of these can be applied immediately to look for better problems to solve.

Extensive material
22 high-quality videos will guide you along the learning process of this course

With a license on The Master Channel, you don’t just get access to this course — you unlock our entire learning library.

It includes a broad selection of trainings on topics such as business processes, analysis, data, service design, project management, and soft skills.

The platform is designed to help organizations strengthen their business and digital transformation capabilities — flexible, up-to-date, and immediately applicable in practice.

All e-learnings are in English and come with subtitles in English, Dutch, German, and French.

Business Analyst, Functional Analyst, Process Analyst, Data Analyst, Product Owner, Consultant, Solution Architect, Project Manager