Senior Operations Service Agent

Welcome to Sovereign! We have been transporting time-sensitive air freight by road since 1998 - with around 900 employees at 20 air cargo locations in Europe as an "airline on the road" - ahead of time. As an important European player in express handling, we are independent, reliable and sustainable, honoured with the Hanse Globe 2023 for our ecological sustainability strategy. If you are looking for a leading European logistics service provider that will help you achieve your goals, then you've come to the right place! For our location Machelen / Brucargo Brussels, Belgium we are looking for a Senior Operations Service Agent (m/f/d) What you can expect You plan and process transport requests, you handle and follow up on customer enquiries. You answer price requests and enter them into the system. You ensure the service promise of Sovereign Speed in the daily business. You ensure the satisfaction of the clients and independently develop solutions for occurring problems. What makes you excellent Experienced in freight forwarding / transport Able to express in Dutch/English. French/German is a strong plus Customer orientated, proactive and efficient communicant with our internal / external stakeholders Strong organizational skills, ability to manage priorities Team player and positive personality, Ambitious, result driven and ‘can do’ mentality, Reactivity and stress management during peaks of activity Why you should work at Sovereign! You will be part of a friendly team in a fast-growing company with a flat structure. We offer you an inclusive working environment where ideas and initiatives are welcomed.