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Internal Account Manager / Administrative Coordinator
Functieomschrijving
Role Overview
As Internal Account Manager / Administrative Coordinator, you act as the central point of contact for our customers and partners.
You support both commercial workflows and administrative processes, ensuring smooth communication, accurate follow-up and professional execution of projects.
You work closely with the CEO and collaborate on sales activities, client communication, marketing support and operational coordination.
Key Responsibilities
1. Account Support & Client Follow-Up
- Act as the first point of contact for assigned customer accounts.
- Follow up ongoing projects, requests and documentation.
- Prepare monthly activity reports for clients.
- Draft, structure and send commercial emails, quotations and product information.
- Schedule, prepare and follow up customer meetings and calls.
- Introduce new products and send structured introduction emails based on priorities.
- Actively think along to improve customer communication and commercial approaches.
2. Administrative Management
- Provide general administrative support to GC Consult BV.
- Process, organise and prepare invoices.
- Prepare and send product samples.
- Manage incoming requests through the website and maintain follow-up.
- Set up and maintain a CRM system.
- Build commercial mailing lists and help select the right marketing tools/software.
3. Marketing & Communication Support
- Assist in planning, preparing and coordinating LinkedIn posts (content, scheduling, follow-up).
- Support email campaigns, newsletters and customer mailings.
- Prepare materials for fairs, events and client presentations.
- Assist in branding and marketing initiatives across different markets.
4. Internal Coordination & Organisation
- Work closely with the CEO to set weekly priorities.
- Keep internal systems and CRM up to date.
- Coordinate between customers, suppliers and internal teams whenever necessary.
Profiel
Must-Haves
- Strong administrative and organisational capabilities.
- Excellent written and verbal communication skills.
- Very strong command of English (95% of our business is in English); other languages are an asset.
- Proactive, solution-oriented and able to work independently.
- Commercial mindset and a natural interest in customer interaction.
- Good knowledge of the Microsoft Office suite.
- Strong interest in AI tools or experience using AI in a professional context, with willingness to help integrate AI solutions into our workflows.
Nice-to-Haves
- Affinity with the pet food industry or FMCG.
Experience with CRM systems or marketing automation too
Aanbod
What We Offer
- A varied and dynamic position within an internationally oriented company.
- Flexibility: mix of office work in Ghent + homeworking.
- Full-time or 4/5 employment possible.
- Competitive salary package depending on experience.
- Meal Vouchers & eco vouchers.
- Laptop and mobile phone.
- Responsibility, autonomy and room for personal development.
- A positive, supportive and professional work environment with global exposure.
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