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Customer Service Manager (m/f) ad interim

Robert Half Management Resources is currently looking for a Customer Service Manager (m/f) ad interim for an interim assignment of 4 months.

Robert Half Belgium | Henegouwen | Interim optie vast, Voltijds

The company is Internationally recognized in manufacturing and is based in the Charleroi area.

Customer Service Manager (m/f) ad interim

Functieomschrijving

As Customer Service Manager (m/f) ad interim, you will be responsible for the following tasks:

  • manage a team of account coordinators (keep a high quality and continuity of service, develop efficiency, productivity and motivation of the team,…) ;
  • manage the account coordinators team and ensure an efficient, cost effective and reliable execution of the "order to invoice" process while maintaining highest satisfaction of customers ;
  • manage the day-to-day activities of the department and set up KPI and monitor it to ensure client satisfaction ;
  • analyse current processes, propose a new structure (linked to reach objectives) and implement it ;
  • be a strong external interface with customers as well as internal linkage with sales, logistics and market management (develop and maintain efficient relationship with Sales Team, Credit Manager and Logistics teams) ;
  • be the Change Management agent for the department ;

Lorsque vous postulez pour ce poste, vous reconnaissez avoir lu et accepté les termes suivants :

https://www.roberthalf.be/fr/legal-information/declaration-de-confidentialite

Profiel

The requested qualifications for this Customer Service Manager ad interim are :

  • minimum 10 years of proven experience in Customer Service Management ;
  • ability to manage and motivate a team, strong people management ;
  • proven track record in change management projects in Customer Service environments ;
  • fluency in French & English ;
  • CRM knowledge (SAP) and IT tools.

Aanbod

Interested in this position? Apply today with this reference 06540-0010990577.

Interesse?

Robert Half Belgium
Robert Half Belgium
+3271919575
Rue des frères Wright, 29 B5,
6041 Gosselies

Anderen bekeken ook

    Deze job wordt niet langer aangeboden

    Kenmerken

    Vereisten

    • Master (Licentiaat; Universiteit of Hoger Onderwijs Lange Type)
    • Engels, Frans

    Aanbod

    • Interim optie vast
    • Voltijds

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