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CSR
Functieomschrijving
For a a global medical technology innovato, we are searching for a dedicated Customer Service Representative.
Key Responsibilities:
- Customer orders management
- Process customer orders accurately and efficiently in the ERP system
- Process material reservation (implants & instruments) for surgeries planned in hospitals
- Invoice hospitals according to procedure
- Coordinate deliveries to and returns from hospitals with logistics team
- Communication with customers, sales team
- Be the primary point of contact for customers and sales team members for inquiries related to orders, deliveries, prices and reimbursement data (RIZIV – INAMI), quotations and others.
- Be point of contact for transporters.
- Handle customer complaints and issues in a professional way and report the issue to the sales representative or any other involved department.
- Communication (email, phone) with Sales Representative and/or Clinical Support representative regarding possible delivery issues (e.g. missing items) for a specific surgery.
- Follow-up back-orders and inform Sales Team.
- CRM : Maintain accurate customer records and master data.
Profiel
- Bachelor’s degree or equivalent professional experience in customer service, administration, or logistics, preferably in healthcare sector.
- Strong written and verbal communication skills in Dutch/French, Fluency in English is a plus
- Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).
- Experience with ERP system is an added value
- Experience in a similar function in the healthcare or medical device industry
- Accuracy and attention to detail, well-organized, good planner that keeps overview
- Problem-solving minded, customer oriented, helpful
- Ability to perform under pressure
- Collegial
Aanbod
- varied permanent position in international working environment
- Motivating salary, hospitalisation insurance and pension scheme
- Opportunities for professional development with supportive working environment
Praktische informatie
Actief Interim Leuven