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The assignment starts mid-March and lasts for 6 months.
Customer Service Coordinator
Description de la fonction
Your Responsibilities:
- Partner with sales teams to evaluate maintenance and service proposals and build strong relationships with key partners
- Define and track after-sales KPIs to ensure excellent customer service and operational availability
- Act as the first escalation contact, resolving customer issues efficiently via service ticketing
- Coordinate incident management, spare parts distribution, helpdesk training, and post-installation support
- Respond to inquiries from customers and partners, and collaborate with the sales team to identify new business opportunities
- Enhance customer experience, monitor service performance trends, and manage your own client portfolio
- Provide insights and feedback on technical improvements to internal teams and proactively streamline processes
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Profil
Your Profile:
- Fluent in Dutch and French, with solid English skills
- Bachelor's or Master's degree preferred
- 1-2 years' experience in technical support or customer service, ideally within e-mobility
- Confident user of CRM and ticketing systems
- Analytical, well-organized, able to juggle multiple tasks and projects
- Comfortable in a fast-paced environment; a team player committed to safe work practices and collective success
Offre
Why Apply?
- Gain valuable experience in a global organization and enjoy a dynamic and friendly workplace with room for autonomy and plenty of contacts
- 36-hour workweek with teleworking after training
- Remuneration above standard rates, plus attractive fringe benefits: on-site restaurant, travel allowance, net telework expenses, etc.
- An opportunity in the heart of Brussels, really easy to reach with public transports
- A comprehensive role with numerous contacts and real impact
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Information pratique
Robert Half Belgium
Robert Half Belgium
Avenue Arnaud Fraiteur 15-23, 2nd floor block B,1050 Brussels
Robert Half Belgium
Avenue Arnaud Fraiteur 15-23, 2nd floor block B,1050 Brussels