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Customer Service Agent (German)
Description de la fonction
Qu'allez-vous faire?
As a Brand Ambassador in our banking division, you will act as the primary liaison between our company and our German-speaking customers. Your role is to deliver high-quality support, handle customer inquiries, and ensure a seamless and positive customer experience.
Your responsibilities:
- Serve as the main point of contact for customers regarding banking products and services via phone, email, or chat.
- Support customers with inquiries about their accounts, transactions, orders and other banking-related matters.
- Stay informed about regulatory requirements and compliance standards.
- Foster and maintain strong customer relationships by providing high-quality service.
- Collaborate with team members to share knowledge, insights and best practices.
- Excellent communication skills and a strong customer-focused mindset
- Experience in customer service, banking or finance is a plus, but a proactive attitude and eagerness to learn are just as important
Formation: /
Connaissances professionnelles: Customer service, banking or finance
Connaissances linguistiques: Fluent in German and French or English
Attestations: /
Qu'est-ce que nous vous offrons?- Competitive gross monthly salary of €2,300–€2,400, including a 13th-month bonus, eco-vouchers, and reimbursement for public transport costs
- Continuous training and development to help you grow professionally.
- Dynamic and inclusive work environment located in the heart of Brussels
- FSMA certification fully funded by the company, enabling you to meet all regulatory requirements in the banking sector
Lieu de travail
Ixelles 1050