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Our client is a global, market-driven company that develops specialty chemical solutions to enhance the quality, performance, and value of its customers’ products while reducing their environmental impact
Customer Experience Representative
Description de la fonction
- Manage the entire order-to-cash cycle: receipt, verification, and entry of customer orders in SAP.
- Check product availability in collaboration with planners (Schedulers).
- Ensure proactive and regular communication with customers regarding their orders, deliveries, and any changes.
- Organize transportation with warehouses and carriers, and track deliveries.
- Manage consignment stock and customer inventory levels via dedicated portals.
- Handle service quality-related complaints and ensure full follow-up (analysis, corrective actions, resolution).
- Manage sample orders and coordinate shipment with external providers.
- Collaborate closely with account managers, internal teams (logistics, finance, planning, SAP support), as well as external customers and suppliers.
- Prepare order confirmations, create deliveries in SAP, and select the correct batches according to customer requirements and internal rules.
- Monitor invoicing and resolve any issues in coordination with the accounts receivable team.
Profil
- Bachelor degree in logistics or international trade, or previous experience in supply chain organizations with customer focus
- Knowledge of international trade techniques and regulations (ex: Incoterms)
- Computer Literate • Fluent in English and at least one other European language
- Knowledge of SAP is an asset.
- Export experience is an asset
Success Competencies:
- Focus on customers • Collaboration (Teamwork) • Results orientation
- Planning and Execution
- Analysis
- Open communication
Offre
- Fijne werkomgeving
- Competitief salaris
- Persoonlijke groei