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Our client is a well-established international organization active within the wider business services sector. The company is recognized for its collaborative culture and operates in a dynamic, cross-functional environment, serving customers across EMEA. You will be part of a motivated Customer Service team that values partnership and professional growth.
Customer Service Representative English + Nordic Language
Description de la fonction
Your responsibilities:
- Act as the main contact for customers within your assigned portfolio.
- Guarantee timely and accurate delivery of products, managing back order situations and proposing alternative solutions.
- Receive, document, follow up and report on all customer service complaints, providing professional and proactive feedback.
- Oversee price and contract management, maintaining accurate pricing information for customers in the system.
- Resolve pricing issues in cooperation with Credit & Control and Sales.
- Follow up on pending customer orders, proactively updating clients on their order status.
- Compile and deliver reports related to customer orders, shipments and backorders as required.
- Present customer experience dashboards in 1-to-1 calls with select customers.
- Track sample shipments and follow up on customer feedback.
- Provide commercial support to the Sales team.
- Ensure commercial compensations are issued in a precise and timely manner.
- Execute all operational activities accurately in the ERP system.
- Offer back-up assistance to colleagues within your language expertise.
- Help train new Customer Service Representatives.
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Profil
You recognize yourself in the following:
- Bachelor's degree or equivalent experience in a similar environment.
- Minimum 3 years' experience in international customer support.
- Fluency in English and good knowledge of a Nordic Language (Swedish, Norwegian, Icelandic, Danish). Knowledge French is a plus.
- Experience with ERP systems (SAP is a plus) and order management.
- Strong analytical skills; adept at interpreting reports and forecasts.
- Knowledge of end-to-end order-to-cash processes and cross-functional collaboration.
- Excellent PC skills; competent in standard Windows applications.
- Passion for customer service and commercial acumen.
- Excellent communication and presentation skills.
- Process-oriented and detail-minded.
- Stress-resistant, results-driven, and organized.
- Adaptable, creative, assertive and a genuine team player.
- Willingness to travel occasionally for quality meetings and client visits.
Offre
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De € 3.200 à € 4.000 par mois
Our client offers:
- A dynamic and international work environment.
- Contract until the end of June 2026.
- Opportunities for skill development and career advancement.
- Interdepartmental collaboration and networking.
- Competitive compensation package.
- Flexibility in working arrangements.
- Direct impact on customer satisfaction and internal relationships.
Interested? Apply today!
Information pratique
Robert Half Belgium
Robert Half Belgium
Stationsstraat 34 bus 1,1702 Groot-Bijgaarden
Robert Half Belgium
Stationsstraat 34 bus 1,1702 Groot-Bijgaarden