The problem with processes is that everyone has an opinion about what they are. But guess what – most of them are wrong. Various definitions exist, leading to very different (and often incorrect) outcomes. The impact is problematic because the key to a successful transformation is the ability to understand processes. Don’t forget: processes deliver organizational value.

In this course, you’ll see that organizations consist of hundreds of processes. You’ll learn how to discover what these processes are and how they are interrelated.

1 clear definition
In this course, we will come to a clear definition of what a process is, and what it is not. We do this by looking at the various components which it should represent.

Extensive materials
The course consists of 36 high-quality videos, accompanied by several module tests to interactively test the knowledge you accumulated.

With a license on The Master Channel, you don’t just get access to this course — you unlock our entire learning library.

It includes a broad selection of trainings on topics such as business processes, analysis, data, service design, project management, and soft skills.

The platform is designed to help organizations strengthen their business and digital transformation capabilities — flexible, up-to-date, and immediately applicable in practice.

All e-learnings are in English and come with subtitles in English, Dutch, German, and French.

Business Analyst, Functional Analyst, Process Analyst, Data Analyst, Product Owner, Consultant, Solution Architect, Project Manager