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This organization is a well-established player in the insurance industry. It operates as a mid-sized company with a strong presence in Bruxelles, offering a stable and professional work environment.
Front office operations - Insurance
Functieomschrijving
Tasks of a Front office operations assistant:
- Answer incoming calls from customers facing travel or vehicle-related emergencies
- Evaluate each case and identify the best course of action.
- Coordinate with external partners such as towing services or medical providers
- Follow up on cases until full resolution
- Keep customers informed and reassured throughout the process
- Handle administrative tasks related to assistance requests
Profiel
A successful Front Office Operations professional in Insurance should have:
- Strong communication skills in both English, French and Dutch
- Calm and solution-oriented under pressure
- Willing to work flexible hours
- Customer-focused with an people-first approach
- Experience in contact centers or assistance services is a plus
Aanbod
Our customer offers you:
- A fair and rewarding salary package
- Meal vouchers, eco cheques, and transport reimbursement
- A shift bonus and a 13th-month salary
- A permanent position in a professional and team-oriented environment
If you are ready to take on this Front Office Operations role in Bruxelles within the insurance industry, we encourage you to apply today!