Events Administrator

International Association in Brussels

Scope :

The person will support the Events Coordinator in managing event registrations, responding to participant inquiries, and ensuring a smooth registration and invoicing process. This role requires strong communication skills, attention to detail, and the ability to handle multiple tasks under pressure.

Main duties

-    Manage the events mailbox: respond to inquiries, resolve issues, and ensure timely follow-  up
-    Handle individual and group registrations for different events
-    Issue invoices and send payment reminders
-    Process credit notes and handle both full and partial refunds
-    Register exhibitors
 

Skills and competencies
-    Excellent spoken and written English; additional languages are a plus
-    Proficient in Microsoft Office (Word, Excel, Outlook); comfortable learning with database
-    Good with numbers; basic knowledge of accounting processes is an advantage
-    Excellent customer service skills and ability to work effectively with a wide range of individuals and teams
-    Strong listening skills and the ability to communicate clearly and politely in writing
-    Detail-oriented, with strong time management and prioritisation abilities
-    Able to remain calm and focused under pressure
-    Capable of working independently with minimal supervision
-    Friendly, approachable, and professional demeanour
-    Fast learner with a proactive attitude
-    Excellent problem-solving skills

Training Provided
-    CRM system: how to manage registrations under Events module
-    Basic accounting workflows: understanding invoices, credit notes, and refund processes
-    Membership structure: learning the different membership types and how they interact with event pricing or access