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ManpowerGroup Solutions

Customer Delivery Manager

ManpowerGroup Solutions | Brussel | Onbepaalde duur, Voltijds

Worldline [Euronext: WLN] is the European leader in the payment and transactional services industry. With innovation at the core of its DNA, Worldline's core offerings include pan-European and domestic Commercial Acquiring for physical or online businesses, secured payment transaction processing for banks and financial institutions, as well as transactional services in e-Ticketing and for local and central public agencies. Thanks to a presence in 30+ countries, Worldline is the payment partner of choice for merchants, banks, public transport operators, government agencies and industrial companies, delivering cutting-edge digital services. Worldline's activities are organized around three axes: Merchant Services, Financial Services including equensWorldline and Mobility & e-Transactional Services. Worldline employs circa 11,000 people worldwide, with estimated pro forma revenue of circa 2.3 billion euros on a yearly basis. Worldline is an Atos company. worldline.com


Customer Delivery Manager


Is professional service important for you? Do you feel comfortable in a cross-divisional role in which you promote the customer's interests in cooperation with the managers of both business (S&M) and delivery units (IT, CS, TO)? Then we might just have the perfect challenge for you !

As a Customer Delivery Manager, you will report to the Head of Customer Delivery, and you will be responsible for providing the Wordline service to one or more customers that use both terminal and acquiring services from Worldline. In this role, you will ensure that the service towards the customers in your portfolio is in line with the contractual agreements (SLA) and you will promote the continuous improvement of our services & our customer satisfaction.

As Customer Delivery Manager you will be responsible for:
  • Putting in place and managing the consultation and communication structure with the customer
  • Monitoring and reporting on the agreed "SLA" and customer satisfaction targets
  • Continuous productivity improvements that bring to improve the margin of the service contract and / or added value for the customer
  • Monitoring the quality of our service by proactively identifying structural problems "root cause" to carry out analysis and implement improvements
  • Ensuring the necessary skills and operational capacity to respect the existing contract agreements
  • The efficiency of the cooperation of the cross service team including external service partners
  • You have this constant contact with business leaders (Sales & Marketing), the delivery organization (IT & Customer Services) and of course your clients' portfolio.


  • You have a master's degree or equivalent experience
  • You are fluent in Dutch, French and English
  • You have an experience with customer relations (eg as Account Manager), preferably within a technical services environment
  • You are very customer minded & able to communicate and report on an "executive" level
  • You identify and quickly understand the needs and expectations of the customer and/or market
  • Experience with leading (virtual) teams and this preferably in an operational service delivery context is an asset
  • You have experience with the implementation of improvements, which lead to a higher customer satisfaction
  • You have strong communication skills at all levels, you are persuasive, know how to make an impact and to negotiate
  • You work in a proactive and diplomatic manner
  • Experience in the electronic payment transactions business is an asset
  • Experience with ITIL is an asset


Working at Worldline is above all choosing an exciting job. On top of that, we offer a large number of training hours and a career path open to changes. You'll also find a very good work-life balance and interesting extra-legal benefits. Indeed, in addition to an attractive salary, Worldline also provides for an annual bonus, a Sodexo card (equivalent meal vouchers), ecocheques and a large insurance package (hospitalization, pension, …). For this position, a company car is included in the package.

Interested? Apply online: https://worldline.catsone.nl/careers/index.php?m=portal&a=details&jobOrderID=459562

Anderen bekeken ook

    Deze job wordt niet langer aangeboden



    • Professionele Bachelor (Hoger Onderwijs Korte Type)
    • Minstens 2 jaar ervaring


    • Onbepaalde duur
    • Voltijds

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