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Our client is a well-established service provider active in mobility and consumer support.
Complaint Officer - Insurance Sector
Functieomschrijving
As a Complaint Officer, your responsibilities are:
- Assess and follow up on incoming complaints across multiple channels
- Communicate professionally and solution-oriented with customers
- Identify recurring issues and suggest process improvements
- Collaborate with internal teams to resolve cases efficiently
- Log and manage cases in the CRM system
- Report on complaint trends and customer satisfaction
Profiel
A successful Complaint Officer should have:
- Minimum 2 years of experience in customer service or complaint handling
- Obtained a bachelor's degree
- Strong communication skills in Dutch and French, with a good level of English
- Empathetic, diplomatic, and stress-resistant
- Detail-oriented with solid administrative skills
- Comfortable with digital tools and CRM platforms
Aanbod
Our customer offers you:
- Permanent contract with competitive benefits
- Hybrid work model with flexibility
- Training and onboarding from day one
- Supportive and people-focused work environment
- Opportunity to make a difference for customers
- Career growth within a diverse service portfolio
If you are ready to take on this exciting role in the insurance sector, we encourage you to apply today!