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Clinical Support Engineer

Clinical Support Engineer

Functieomschrijving

POSITION OVERVIEW

At MIM Software, we ensure a positive, customer-centric support experience. The Clinical Support Engineer (CSE) role requires someone who is highly effective in listening and communication skills, to assist various customer roles and multiple departments. Self-motivation to learn and the ability to retain material are key attributes all CSEs must possess. CSEs must also be able to manage their time efficiently as it is typical for team members to participate in more than one AOR. The best CSE will be eager to tackle problems, notice trends, and challenge the status quo to help improve our processes.

ORGANIZATION

The Clinical Support Engineers work alongside just about every department. Additional Areas of Responsibility (AOR) are common and typically include Customer Engagement, Site Development, Site Implementation, Information Technology, and Workflow Building among others.


EXPERIENCE

A bachelor’s degree in any related field or the equivalent work experience plus a Clinical aptitude.

WHAT YOU’LL DO:

  • In the first six months, you’ll start to develop a clinical and anatomical knowledge base and product expertise in your primary market
  • Solve customer problems and answer questions via phone, email, and website chat support
  • Timely manage customer complaints and feedback so that complaints are resolved within two weeks
  • Actively participate and add value to our unique open and collaborative culture
  • Become a resource for fellow team members, by helping to develop and maintain internal support resources
  • Provide software training to existing customers or new users

WHAT YOU’LL NEED:

  • Entry-level applicant with the aptitude to develop a clinical and anatomical knowledge base and learn on the job
  • Strong organisational, time management, and analytical skills to solve pressing customer concerns
  • Completion of a bachelor’s degree or equivalent work experience
  • Strong communication & presentation skills to engage with our customers
  • Willingness to travel to our customers’ sites throughout Europe

Profiel

  • Entry-level applicant with the aptitude to develop a clinical and anatomical knowledge base and learn on the job
  • Strong organisational, time management, and analytical skills to solve pressing customer concerns
  • Completion of a bachelor’s degree or equivalent work experience
  • Strong communication & presentation skills to engage with our customers
  • Willingness to travel to our customers’ sites throughout Europe

Aanbod

  • Medical insurance
  • Group insurance/pension saving
  • Flexible work environment
  • Learning opportunities
  • Extensive package of fringe benefits
Bereken je reistijd
Naar
MIM SOFTWARE BRUSSELS | Houtparklaan 1 21, 3600 Genk

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    Kenmerken

    • Functietype: Verpleegkunde
    • Sector: Gezondheidszorg en Medisch toebehoren
    • Genk (standplaats)

    Vereisten

    • Academische Bachelor
    • Engels

    Aanbod

    • Onbepaalde duur
    • Voltijds

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