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ABB

Technical Support Engineer - Robotics

  • ABB
  • Zaventem
  • Permanent, Full-time
Published on Jobat.be 8 days ago

Technical Support Engineer - Robotics

Join ABB and work in a team that is dedicated to creating a future where innovative digital technologies allow greater access to cleaner energy.

Bring your very own sense of pride and purpose as you help us drive forward the Fourth Industrial Revolution – creating a sustainable future for our planet, and your career.

Join ABB and harness the power of our diverse global network, as you collaborate with and learn from our world-class teams.

Above all, challenge yourself every day.

Let’s write the future, together.

Job description

As a Technical Support Engineer you will provide vital help to the Service Engineers and Customers and will also have a key role in deploying and facilitating the quality culture in ABB Robotics Benelux. 

Your responsibilities:
  • Providing technical support to the customers by phone and/or mail
  • Organizing/supervising the helpdesk and directing the engineers on duty in the execution of their tasks
  • Supporting colleagues in the field with technical (and other) information
  • Supporting the Inside Sales Team with technical (and other) information
  • Following-up and support ongoing malfunctions and problems
  • Ensuring you are at the forefront of new technologies / ABB products and train Service Engineers where necessary
  • Ensuring thorough documentation / registration / follow-up of problems via cases (in salesforce) and keep the customers informed with regard to the evolution / follow-up steps. During the weekly planning meeting you indicate which problems are unresolved and you make proposals for possible actions
  • Drawing-up guarantee files and follow them up completely
  • If quality problems arise, reporting the case to the factory and look for similar problems and/or possible root causes
  • Take care of the roll-out/follow-up in the BeNeLux of factory decisions
  • Providing technical support to the remote service specialist and consult with him regarding remote monitoring of specific problems at clients site. The data we collect in this way can be an additional puzzle piece that helps solve problems

Profile

  • Technically strong (bachelor/master) with solid communication skills
  • Experience in providing technical support (1st line /2nd line support),
  • documenting and solving problems
  • You can have a technical conversation in Dutch, French and English
  • Very punctual and administratively strong

Offer

We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.

ABB Robotics & Discrete Automation is a pioneer in robotics, machine automation and digital services, providing innovative solutions for a diverse range of industries, from automotive to electronics to logistics. As one of the world’s leading robotics and machine automation suppliers, we have shipped over 500,000 robot solutions. We help our customers of all sizes to increase productivity, flexibility and simplicity and to improve output quality. We support their transition towards the connected and collaborative factory of the future. ABB Robotics & Discrete Automation employs more than 11,000 people at over 100 locations in more than 53 countries. www.abb.com/robotics
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    52 days left to apply

    Characteristics

    Requirements

    • Dutch, English, French

    Offer

    • Permanent
    • Full-time

    Apply before

    • 10 December

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