Customer Service Support

Our client is a listed multinational company active in the mobility sector and located in the center of Brussels.

Your responsibilities as a Customer Service Officer (M/F/X) include the following:

• handling customer inquiries and claims, averaging 15 telephone calls and 20 emails per day;
• managing contracts and files, including verification, data input, rebates, and agreements for additional services;
• executing marketing actions as determined by the Benelux Country Manager;
• processing orders for new customer cards and toll subscriptions;
• monitoring and maintaining an accurate customer portfolio;
• assisting and training customers in the effective use of the company's platform;
• managing and responding to the general inbox in a timely and professional manner;
• providing sales support to sales representatives;
• preparing reports to meet business requirements;
• serving as a backup for colleagues, including customer service representatives and sales officers;
• providing administrative assistance to the Technical Manager;
• handling manual acceptance authorizations as needed;
• following up on and resolving instances of suspected fraud;
• resolving card and toll-related issues remotely.

Robert Half BV and Robert Half Project Sourcing BV process the data from applicants that is required to carry out the application process. You can find more information on data protection, in particular on your rights, at Show websitehttps://www.roberthalf.com/be/en/privacy.

Your Profile:

• You have at least a Bachelor of Master level of studies and a first experience in customer support.
• You have a very good level of Dutch and English. French is also a strong asset.
• Commercial feeling in helping customers
• Organized, have a good sense of priorities
• Team spirit