Successfully Managing People is a hands-on training programme, highly interactive with exercises and role plays. The programme will be led by an experienced facilitator with former management experience in international companies.
Programme Modules:
1 - The Experience of Being a Manager
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- How to get people to want to do what they\'re supposed to do
- Specific challenges you face when motivating others
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2 - Values\n\n
- Values and their impact on work life
- How values can have productive and nonproductive results
- Identify value conflicts in yourself and in others
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3 - Personal Styles\n\n
- Determine your own personal style profile
- Gain insight into the strengths and limitations of your profile
- Use behavioural clues to determine others\' personal styles
- How to work more effectively with other personal profiles
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4 - Motivation\n\n
- Employee motivation factors and their impact on behaviours and work settings
- How to tailor your motivational efforts to individual employees and different situations
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5 - Listening, Body Language, Giving Feedback, and Dealing with Difficult People\n\n
- Use active listening to gain information and understand employees\' perspectives
- Effectively apply positive and corrective feedback
- Use appropriate values alignment when dealing with difficult employees
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6 - Conflict Management\n\n
- The dimensions of conflict resolution
- Identify your own preferred conflict-resolution styles for better conflict management
- Use different conflict resolution styles in different situations
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7 - Delegation\n\n
- Different delegation styles: How and when to use them
- Determine the appropriate delegation style for employees and situations
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8 - Understanding Organizational Culture and Subculture\n\n
- The impact of organizational culture and subculture and “cultural blinders”
- Explore the assumptions that impact your team\'s thinking and actions
- Identify and build on the strengths of your team\'s culture
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9 - Emotional Intelligence\n\n
- The components of emotional intelligence
- Gain an honest and accurate assessment of yourself
- Develop an improvement strategy
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10 - Ethical Leadership\n\n
- Identify your group\'s values
- Your vision for ethical leadership
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11 - Action Planning\n\n
- Develop a specific plan for applying what you\'ve learned back on the job
- Identify people who can support your action plans
You are a Manager with more than 3 years of experience, and whose success depends on managing people successfully through clear communication, a cooperative attitude and commitment to shared goals. You want to develop a high performing team.
Some of the management positions that usually attend to this people management training course are: First Line Managers, Managers of teams, business units and departments