The ITIL® Foundation course is designed for people who require a basic level of ITIL understanding. The ITIL training introduces participants to the management of modern IT-enabled services and provides them with an understanding of the common language and key concepts. The ITIL Foundation course shows participants how they can improve their work and the work of their organisation thanks to the ITIL 4 guidance. The ITIL Foundation course includes the ITIL Foundation exam.

- Understand the key concepts of Service Management - Understand how the ITIL guiding principles can help an organisation adopt and adapt service management - Understand the four dimensions of service management - Understand the purpose and components of the ITIL Service Value System - Understand the activities of the Service Value Chain, and how they interconnect - Know the purpose and terms of the 15 ITIL practices - Understand 7 ITIL practices - Pass the ITIL 4 Foundation exam

The courses are eligible for various subsidies. KMO-Portefeuille: Receive financial support for the purchase of services that improve the quality of the company. Announce your training at: http://www.agentschapondernemen.be/themas/kmo-portefeuille. Pay the VAT amount (21%) directly to QRP. Pay your part of the training in the KMO Portefeuille. The Flemish government pays its share of the training into the KMO-Portefeuille. Send the payment to QRP from your KMO-Portefeuille. The training must be followed by a recognized training organization, our QRP BE accreditation number is as follows: DV.O237496

The ITIL® Foundation course is designed for people who require a basic level of ITIL understanding.