Processes are the building blocks of the organization. This is often said. But it is not until you experience first hand all that can go wrong with processes that you really begin to appreciate that statement. Processes are much more than building blocks. They are the foundations, support beams, fences, ... In short, an organization cannot exist without them.

So we don't have to give you many reasons to expand your knowledge about processes. Do you want to find out how processes are really put together, how to model and analyze processes or which approach is best for improving processes?

Then you will find what you are looking for in this course. At the end of this track you will become a true process guru!

In this blended course, participants learn to correctly identify, analyse and describe business processes.

In this course you will: 

• Learn to correctly identify and describe processes
• Model processes through BPMN, the most widely used modelling language in the domain.
• Find problems in processes and learn to prioritize them
• Find solutions to process problems via BPI (Business Process Improvement)

Kick-off

• Introduction
• Are you a process thinker?
• Exercise: processes from your own environment

What are processes anyway?

• Process Discovery
• BPM & process discovery workshop

Processes in practice

• BPMN Fundamentals
• BPMN Poster
• Process modelling workshop

To measure is to know

• Seven steps to process modelling glory
• Exercise: Process modelling
• Business Process Improvement
• Exercise: Process Improvement in practice

Coaching

• Evaluation

Business Processes is a blended learning course.
That means you go through a combination of self-study moments and live sessions. 
This balance between theory and practice ensures that at the end of the course, you not only have the knowledge, but above all the skills!

The self-study moments are quite diverse. Sometimes you will be expected to take an online course on The Master Channel between live sessions (such as the ‘How to find a better problem to solve’ course). In other modules, you might have to prepare a small assignment that you will then cover with the lecturer during the next live session.

We organise the live sessions both online or at location (Kontich). The specific sessions of a training course mention in which way the sessions are organized. In the live sessions, you practice the techniques and tools you learn throughout the training. In a classroom (offline) session, participants should bring their own laptop.

To make best use of the live sessions, you are expected to follow the online courses and prepare assignments independently.  

No specific background is required.

Everybody interested in learning how to effectively identify, describe, model and improve business processes.