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Our client is a small-sized company operating in the retail industry, committed to delivering high-quality products and services to its customers. They value precision and customer satisfaction, ensuring a professional and efficient service experience.
Operations & Customer Support Coordinator
Functieomschrijving
We're looking for a versatile and service-minded Operations & Customer Support Coordinator to strengthen a small, friendly team. This role is perfect for someone who enjoys variety, takes ownership, and likes combining customer interaction with practical and administrative tasks.In this position, you will play a key role in ensuring smooth daily operations. Your tasks will include:
- Handling incoming customer inquiries regarding orders, deliveries, and general support
- Managing the full return process: arranging pick-ups, receiving and checking returned items, issuing credit notes, and coordinating internal follow-up
- Preparing and organizing materials needed for external or internal activities
- Coordinating after-sales service for products requiring repair: sending items to service partners, tracking progress, and ensuring timely return to customers
- Supporting the team with various operational and administrative tasks
Profiel
A successful Operations & Customer Support Coordinator should have:
- You are customer-oriented, friendly, and comfortable communicating by phone
- You speak Dutch fluently and have a very good command of French
- You are organized, structured, and able to manage your time efficiently
- You enjoy teamwork and are flexible and proactive
- You have good knowledge of Word and Excel
Aanbod
- A competitive salary package with attractive extra-legal benefits
- A warm, supportive team and a relaxed working atmosphere
- A varied role with responsibility and room to grow