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Office Administrator / Customer Service & Logistics Coordination Officer
Functieomschrijving
Position Overview
The Customer Service & Logistics Coordination Officer plays a key role in coordinating warehouse dispatch operations, managing customer communication, and ensuring accurate execution of outbound logistics activities.
This role serves as the operational bridge between:
- Third-party logistics providers (3PL)
- Last-mile delivery partners
- Customers
- Internal warehouse operations
The position focuses on improving service quality, shipment accuracy, and operational efficiency through active system monitoring and shipment planning.
Key Responsibilities
A. Customer Service & Communication
- Act as primary contact point for customers and 3PL partners
- Coordinate with last-mile delivery providers
- Respond to delivery-related inquiries and resolve operational issues
- Provide timely shipment status updates
- Escalate service risks when necessary
B. Shipment & Warehouse Coordination
- Plan outbound shipment sequencing and priorities
- Determine shipment readiness status
- Ensure goods are released only when documentation and conditions are compliant
- Coordinate vehicle dispatch scheduling
- Monitor loading and departure timelines
C. Documentation & Invoice Handling
- Review and verify outbound shipment invoices
- Ensure invoice accuracy before goods dispatch
- Coordinate with finance regarding discrepancies
- Maintain accurate documentation and records
D. System Monitoring & Tracking
- Monitor logistics and warehouse management systems in real time
- Track shipment status proactively
- Identify potential delays and take corrective actions
- Ensure system data accuracy
- Generate operational reports when required
E. Service Quality & Operational Support
- Identify service bottlenecks and support process improvements
- Reduce delivery errors and improve response time
- Support continuous operational improvement initiatives
- Provide general logistics and warehouse support
Assist with goods handling when required
Profiel
Requirements
- Legal authorization to work in Belgium
- Reliable, responsible, and detail-oriented
- Strong organizational and coordination skills
- Good communication skills
- Ability to multitask and work in a fast-paced logistics environment
- Experience in logistics, warehouse coordination, or customer service is a plus
- Basic computer skills (Excel, logistics systems experience is an advantage)
Aanbod
Salary and Benefits
- Gross salary: €2575 per month
- Meal vouchers: €9 per working day
- Commuting allowance provided
- Full legal full-time employment contract
- Joint Committee PC226 benefits
- Stable working environment
- Good career growth opportunities
- 37 hours per week
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