IT Support Manager

As we are growing, we are looking for an IT Support Manager to strengthen our team.

As the IT Support Manager , you will oversee the local IT support team (4 people) to ensure an efficient, responsive, and user-oriented service.
You will also be responsible for maintaining and improving the IT infrastructure (systems and networks) in close collaboration with Safran Group teams.

Safran Aircraft Engine Services Brussels is a subsidiary of Safran Aircraft Engines, based at Brussels Airport (Zaventem & Steenokkerzeel, Belgium), specialized in the inspection, maintenance and repair (MRO) of the advanced LEAP jet engines that power the latest generation of the Airbus A320NEO & Boeing B737MAX narrow body families. The company is a key player in the integrated CFM international MRO network. With more than 75 years of experience, and up to 20 international Part 145 certifications (EASA/ FAA/ CAAC/ …), Safran Aircraft Engine Services Brussels is recognized as a worldwide center of expertise in the air transport industry. More than a 100 airlines, lessors, private aircraft operators and MRO partners have entrusted their engines to our company. We employ over 450 highly skilled, passionate and enthusiastic employees.

Your Mission

IT support

• Lead and motivate the local IT support team;
• Supervise the handling of incidents and service requests through the ticketing
  system;
• Ensure compliance with SLA and KPI targets related to service quality;
• Collaborate with other IT teams within the company and Safran Group for incident resolution (infrastructure, security, L2 and L3 support);
• Manage technical and relational escalations locally and with Safran Group;
• Contribute to the continuous improvement of IT support tools and processes.

Infrastructure

• Ensure the availability and performance of the local IT infrastructure in
  coordination with Safran IT teams;
• Act as the main point of contact for technical projects led by Safran Group
  (migration, updates, deployment, security);
• Manage major incidents and business continuity plans in coordination with group
  IT teams;
• Work closely with local and Safran IT teams to ensure the security and
  compliance of local infrastructures.

Your Profile

• Bachelor's or Master's degree (or equivalent) in Computer Science or a related field.
• Minimum of 3 to 5 years of experience as an IT Support Team Manager.
• Minimum of 3 to 5 years of experience managing IT infrastructure.
• Strong knowledge of Windows environments, M365, virtualization (VMWare), and ticketing tools.
• Good understanding of networking, cybersecurity, and workstation management.
• Proven experience in managing technical projects.
• Natural leadership and strong team spirit.
• Excellent verbal and written communication skills.
• Ability to handle stress and manage urgent situations effectively.
• Strong customer service orientation.
• Rigorous, autonomous, and highly responsible.
• Fluent in French and English, with intermediate proficiency in Dutch.

Candidates must be legally authorized to work in Belgium, holding either an EU passport or a valid work and residence permit. Please note that we do not provide assistance with visa or permit applications.