Our client is a well-established business services firm based in central Brussels, recognized for its professional excellence and modern working environment.
IT Support - Business Services - Brussels
Functieomschrijving
Looking for a motivated and service-oriented IT Support Technician to provide Level 1 and occasionally Level 2 technical assistance to end users in a dynamic and fast-paced environment. This position is ideal for a young, tech-savvy professional with strong communication skills who wants to build a solid foundation in IT support.
- Provide first-line technical support (L1) via phone, email, or ticketing system.
- Troubleshoot hardware, software, and network issues efficiently.
- Escalate complex incidents (L2) when required, ensuring smooth resolution.
- Install, configure, and maintain computers, peripherals, and standard applications.
- Support both on-site and remote users.
- Document incidents, solutions, and updates in the ITSM tool.
- Contribute to continuous improvement of IT processes and user satisfaction.
Profiel
- Degree or certification in IT, Computer Science, or a related field (or equivalent experience).
- Previous experience in IT Support / Helpdesk is a plus, but junior profiles are welcome.
- Excellent communication and interpersonal skills.
- Strong problem-solving mindset and customer-service orientation.
- Fluent English (spoken and written).
- Reliable, organized, and eager to learn.
Aanbod
- Develop your skills through hands-on experience and mentorship.
- Enjoy a collaborative and dynamic work environment.