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Our partner is a leading medical company recognized for its innovative solutions. They provide high-quality healthcare products and services worldwide. Their UK team, based in Zaventem, ensures smooth order processing. You'll be joining a supportive work environment focused on delivering excellent customer service.
Customer Service Specialist UK market
Functieomschrijving
As a Customer Service Representative, your responsibilities include:
- Acting as the first point of contact for customers in the UK region.
- Handling customer inquiries, orders, and complaints efficiently and accurately.
- Entering and processing orders correctly in the system/
- Collaborating with internal teams to resolve customer issues quickly.
- Monitoring shipments and ensuring timely delivery.
- Preparing and updating customer reports and documentation.
- Ensuring high customer satisfaction and clear communication.
- Providing administrative support to the team when needed.
Profiel
You are a good fit for this role if you:
- Are customer-oriented and have experience in order management, supply chain, or customer service.
- Have an affinity with the healthcare sector.
- Speak fluent English and Dutch.
- Communicate clearly and think in terms of solutions.
- Are detail-oriented and precise.
- Are comfortable using administrative tools and software.
- Thrive in a team-oriented environment.
- Are flexible and able to multitask effectively.
Aanbod
What the company offers you:
- A varied role within an international company active in life sciences.
- Inspiring and pleasant work environment where you can grow professionally.
- A comprehensive onboarding program with personalized one-on-one coaching.
- Support from a professional and engaged team.
- Attractive fringe benefits including meal vouchers, eco vouchers, transport allowance, hospitalization insurance, 13th month salary, bonus, and double holiday pay.
- A 40-hour work week with flexible working hours.
- No home office days! The team likes to work together in their beautiful office.
- An easily accessible office in Zaventem, both by public transport and car (including private parking).