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The employer is a well-established, medium-sized organisation within the life science industry. They are committed to providing high-quality services and fostering a professional work environment.
Customer Service Manager - Healthcare & Life Science
Functieomschrijving
As a Customer Service Manager your responsibilities are:
- Lead and supervise the customer service team to ensure efficient operations.
- Optimise office processes and implement automation tools for efficiency
- Ensure accurate follow-up of procurement, sales, and service procedures
- Coordinate quotations, orders, and tenders in compliance with company standards
- Act as a key liaison between internal teams and external stakeholders
- Contribute to continuous improvement initiatives and digital transformation projects
Profiel
A successful Customer Service Manager should have:
- Bachelor's degree or equivalent experience in administration or management
- Previous experience leading an administrative or customer service team
- Fluent in Dutch and French; good command of English
- Strong organisational and prioritisation skills with attention to detail
- Proficiency in modern IT tools; Excel expertise required, ERP knowledge (SAP) is a plus
- Collaborative mindset and ability to manage cross-functional interactions
Aanbod
Our customer offers you:
- A competitive salary.
- Comprehensive benefits package.
- A permanent, full-time position.
- Opportunities for professional growth and development.
If this opportunity as a Customer Service Manager within the life science industry excites you, we encourage you to apply today!