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The company is one of the world's leading trading & distribution companies. It is known for its efficient logistics processes and strong emphasis on customer satisfaction.
The company is located in Linkeroever easy accessibly by car, public transport & waterbus
Customer Service - Logistics Planner
Functieomschrijving
As a Customer Service - Logistics Planner your responsibilities are:
- The coordination and monitoring of all transports from A to Z is your core task. This includes the control of the deliveries and the goods quality as well as the overall documentation and correspondence.
- Organize logistics for incoming and outgoing goods (including sea going vessels, barges, local bulk transport as well as storage of goods)
- You are the main contact person with the logistics interfaces of our customers and suppliers.
- You take over the management of all marketing and sales contracts and ensure to meets supplier´s and customer´s requirements.
- You make sure that orders are handled timely and correctly and a smooth operational process.
- Act as the primary point of contact for customer inquiries and concerns.
- Resolve shipment-related issues promptly and professionally.
- Collaborate with internal teams to optimize the supply chain process.
- Provide clients with regular updates on their orders and deliveries.
- Maintain accurate records of customer interactions and logistics performance.
- Support the team in achieving customer satisfaction goals.
Profiel
- You have already 5+ years of customer service experience or logistics plannig preferably within the chemical industry
- Fluency in English and Dutch is essential (and preferably also in French)
- You act calm under pressure and are able to make quick, clear and reasoned decisions in a dynamic business environment.
- You have excellent communication and interpersonal skills, natural relationship builder.
- Your ability to work with MS-Office IT tools is effective and efficient.
- You are customer focused & service oriented
Aanbod
- Fixed contract after successful interimperiod
- Competitive salary + benefits
- Home office up to 2 day per week
- 20+12 holidays
- Training on the job
- Highly skilled workforce