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Our client is a medium-sized company operating in the business services industry. They specialize in providing tailored solutions for insurance-related operations and are known for their efficient and results-driven approach.
Customer Service Agent
Functieomschrijving
As a Customer Service Representative, your responsibilities are:
- Handling customer inquiries via phone, email, and online platforms efficiently and professionally.
- Providing accurate information about insurance policies and procedures.
- Assisting clients with claims processing and resolving any related issues.
- Collaborating with internal teams to ensure seamless service delivery.
- Maintaining detailed and accurate records of all customer interactions.
- Proactively identifying opportunities to improve customer satisfaction.
- Adhering to company policies and compliance guidelines.
- Contributing to team targets and performance objectives.
Profiel
A successful Customer Service Representative should have:
- Experience in customer service within the insurance or business services industry.
- Strong communication skills, both written and verbal.
- Attention to detail and excellent problem-solving abilities.
- Proficiency in relevant software and CRM tools.
- A customer-focused mindset with the ability to remain calm under pressure.
- Fluency in English, Dutch and French.
Aanbod
Our customer offers you:
- A comprehensive benefits package
- Opportunities to grow within the insurance sector.
- A supportive and collaborative work environment.
If you're ready to bring your customer service skills to the insurance sector, apply today and take the first step toward an exciting opportunity