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Customer Care Coordinator Export
Functieomschrijving
Your role
As Customer Care Coordinator, specific for our business line Bakery Products Rest of the World (ROW) and Nordics, you will lead, provide guidance and coach the team, while acting as back-up when needed. You play a crucial role when it comes to change and driving adoption of aligned ways of working in the team. You are also responsible for maintaining the core product and commercial knowledge, being critical in driving Customer Care as a revenue-generating part of the organisation. You are an expert in Customer Care across functions/channel and you are available as an escalation point in case of difficulties in sales operations execution or issue resolution (logistics, complaints, etc.). You will be involved in additional customer service-related projects.
Your main responsibilities
- Lead, develop and coach associates in the areas of knowledge, use of existing procedures and systems, customer-focused attitude. This includes performance and feedback management as line manager.
- Set objectives, coach, evaluate, provide feedback regarding the team results and the way they are achieved.
- Continuously train, motivate, engage and empower the team.
- Put together a high-performing team, participating in the selection process.
- Identify inefficiencies, team problems, discussion points, etc. and propose solutions.
- Set the right priorities in daily operations and based on that establish an efficient planning and organization of the team.
- Guard the correct application of business processes in the team (logistic procedures, complaint handling, …) and provide the highest possible quality and service to all our customers.
- Enhance the communication with 3rd line (sales, marketing, finance, supply chain, logistics, quality, IT, …).
- Organize & coordinate a working back-up system, act as 2nd line back-up for the team if needed and therefore obtain detailed knowledge of the processes.
- Assist in the purchasing and tendering process for ocean freight transport.
- Check timely and correct invoicing, creation of credit notes and cooperate with controlling in the monthly closing process.
Profiel
Are you the one we’re looking for?
- You have a relevant bachelor’s degree or equal experience.
- You have 2 to 3 years of relevant experience in a commercial organisation, preferably in a Customer Care department.
- You are fluent in English and Dutch (written and verbal), French is a plus.
- You are a strong communicator with good social skills to motivate customers and associates.
- You have the skills and experience in managing and coaching a team.
- You possess interpersonal sensitivity and empathy in your relationships with both customers and colleagues.
- You are service-minded and a team player.
- You are good at time management and have good organizational skills.
- You are solutions oriented and hands-on.
- You are dynamic, positive and proactive, eager to learn and continue to develop.
- You are analytical.
- You have an ambition and passion for results with integrity.
- You have experience with Microsoft Office (Outlook, Word, Excel, PowerPoint), knowledge of SAP R/3 and APO is a plus
Aanbod
What’s in for you?
- You will join our big little family: Our associates are the beating heart of our company – they bring the flavour to our organisation. We cherish each member, prioritising their well-being and supporting their professional journey.
- We value you as a person: At Vandemoortele we value each one of our associates and recognise their unique contributions to team successes. You will have flexible working hours and the opportunity to work from home 50% of the time. We also invite you to join our sports and wellbeing activities!
- We care for your future and we support your professional journey: We believe in the power of our associates and the value of their actions and support their career aspirations by offering internal mobility and promotional opportunities. We embrace individual ambitions and entrust our associates to take ownership.
- We make products for you to love: We are a team of passionate food enthusiasts. In our mission to shape a tasty future we strive to create a wide range of food solutions that connects people, cultures and traditions. You can kickstart your day with a delicious croissant fresh out of the oven and enjoy tasty food in our company restaurant.
- Easy to reach: Our HQ is located close to a bus stop and highway exits. Want to come by bike? Lease a bike at Vandemoortele!
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