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Our client is a well-established, medium-sized enterprise in the insurance sector, known for their commitment to delivering exceptional services to their customers. They are based in Brussels and strive to maintain a high standard of professionalism in their operations.
Customer & Administration officer (Insurance)
Functieomschrijving
As a Customer & Administration Officer your responsibilities are:
- Handle incoming calls from customers requesting assistance
- Open, register and follow up support cases in the internal system
- Coordinate service partners to deliver fast, effective solutions
- Analyse situations and decide the right next steps under time pressure
- Guide customers clearly throughout their case with solution-oriented communication
- Ensure accurate administration and correct closure of all files
Profiel
A successful Customer & Administration Officer should have:
- Strong communication skills and customer-first attitude
- Able to stay calm and think clearly in urgent or unexpected situations
- Comfortable with high call volumes and fast decision-making
- Good command of Dutch and French; English is a plus
- Computer-savvy and quick to learn new tools and processes
Aanbod
Our customer offers you:
- Full training to become fully operational in assistance services
- A dynamic role with meaningful customer interaction
- Supportive, motivated team environment
- Competitive seasonal compensation package
- Strong learning curve in problem-solving, communication and coordination
- Experience in a key sector: mobility, service & customer care
If you are ready to take on this exciting opportunity as a Customer & Administration Officer in Brussels, we encourage you to apply today!