Jobs op maat via mail
Stuur mij 'Customer service' jobs in Antwerpen
Client Service Representative
Functieomschrijving
Wat ga je doen?
We are looking for a customer a proactive and detail-oriented Customer Service Representative to join their team. In this role, you will be responsible for processing incoming orders, managing customer inquiries, and ensuring a smooth end-to-end service experience for both internal and external customers. You will work collaboratively across departments to support order fulfillment, logistics coordination, and issue resolution.
Key Responsibilities
Handle customer interactions related to service issues, order processing, and general support
Build and maintain strong relationships with a defined portfolio of customers
Serve as backup support for colleagues within the Customer Service team as needed
Collaborate with internal departments (Sales, Operations, Logistics, Finance) to ensure efficient order fulfillment and delivery
Process and modify orders in the system, providing immediate confirmation to customers
Coordinate with third-party logistics providers to verify documentation and ensure timely deliveries
Monitor and manage order statuses and due dates in line with service KPIs
Respond promptly and professionally to customer requests and inquiries through calls, emails, or other communication channels
Assist with team workload coverage during absences or busy periods
Proactively communicate order updates, backorder information, and shipment tracking to customers
Support accurate and timely shipping and invoicing, ensuring targets are met, especially at month-end
Contribute to effective issue resolution by assisting in the implementation of cost-efficient recovery plans
- First experience in customer service is required;
- Familiarity with logistics processes;
- Excellent communication skills;
- Customer-oriented mindset;
- Proactive attitude;
- Proficient in Microsoft Office and other PC applications;
- Familiarity with CRM system;
- Strong analytical and time-management skills;
- Excellent communication, both verbal and written.
Opleiding: Bachelor’s degree or equivalent experience.
Vakkennis: First expierence in Customer service is required.
Talenkennis: English.
Attesten: No attest are required.
Wat bieden wij jou?- 39 hours/week;
- Hybrid working starting when training period is finished;
- 6 compensation days/year;
- Ecocheques €250/year;
- Annual bonus.
Plaats van tewerkstelling
Rumst 2840