Technical Support Operator, Lead (f/m/d) - Benelux

Vestas is the largest renewable energy solutions provider in the World. Vestas NCE is responsible for sales, construction, and servicing of wind projects in Benelux and other European Markets. Service Sales works with multiple functions in an international environment to deliver on Vestas "profitable growth" strategy.
 
Sales > SBU NCE > Multibrand & Offshore Troubleshooting NCE
Are you interested in Offshore Technical Support Operator role? Are you looking for an exciting opportunity in a growing industry? Then have a look at this career opportunity to join an established name within the Technical Support department in NCE.
Multibrand & Offshore Troubleshooting NCE is a sub department of Technical Support North Central Europe (NCE), which regionally support the Service and R&D business with technical knowledge and acting as the link between Development and local business units.
 
Main tasks for the department include:
Providing direct support to service technicians in troubleshooting and repair tasks, Software focus including remote software upload and advanced remote troubleshooting, turbine performance, creating VGAs (guides to technicians), planning for stopped turbines, providing answers to technical questions internal and external customers, and taking part in customer meetings.
A new assignment for this team, will be technical planning of down turbines. Providing high quality technical support to Service organizations to reduce turbine downtime and performance.
Being a part of Technical Support, you will be included in a high experience and dedicated team, taking leadership for implementing Vestas strategy, supporting the Service and R&D organizations and local business units with technical knowledge, secure customer focus and safety.
 
Responsibilities:

• Technical lead for the Vestas site team, act as an interface between the Customer and the Vestas site team and Offshore Technical Support / Offshore Engineering.
• Handling stopped turbines on daily basis in a shift plan, partial working on weekends
• Support Supervision and monitoring of turbine performance and alarm status on a daily basis with a focus on identifying proactive maintenance before generation impacted with a target for improving LPF at site
• Be primary point of contact between Offshore Technical Support / Offshore Engineering and Vestas site team to ensure continuity of discussions.
• Advanced remote troubleshooting
• Support on Technical planning tasks with ERP System (SAP)
• On-site support in troubleshooting of difficult-to-solve/first-of-its-kind issues
• Participate in Offshore Technical Support / Offshore Engineering led technical customer meetings together with Service Manager and Customer Manager.
• Evaluating technical customer questions and reports, and providing answers and presenting technical matters at customer meetings
• Creating, updating, and maintaining guides (VGAs) for Service Technician
• Providing timely responses and supporting the Service and Construction organizations
• Handling requests in ticketing systems
• Ensuring technical knowledge is shared within the team

This position covers multiple skills and interests. The relevant candidate covers as many of the listed areas as possible.

• Electrical or mechanical education combined with experience from the wind industry. (Or, relevant technical education, such as: Electrical, Mechanical)
• Engineering background would be beneficial.
• Experience in the field in troubleshooting or other technical experience with the different Vestas turbines
• Advanced PC skills - SAP, Microsoft office suite.
• Good knowledge of WTG control systems
• Good communication skills in English, both oral and in writing

Competencies

• Ability to participate effectively as part of a cross-regional team / North Central Europe (NCE) team.
• Ability to organize and prioritize tasks
• Ability to work both with limited supervision and as a part of the team
• Good pragmatically and problem-solving skills
• Affinity to work within different systems to identify root-cause and document solutions
• High attention to detail and a solid commitment to quality