IT Service Delivery Manager
Type of contract: Fulltime permanent contract
Place of work: Brussels
About Experis:
Experis is the division of the Manpower Group that specializes in the recruitment of IT profiles.
Presentation of our client:
Our client is active in the insurance sector.
Type of contract: Fulltime permanent contract
Place of work: Brussels
About Experis:
Experis is the division of the Manpower Group that specializes in the recruitment of IT profiles.
Presentation of our client:
Our client is active in the insurance sector.
IT Service Delivery Manager
Description de la fonction
Main tasks and responsibilities:
- Working closely with the Helpdesk and User Support teams, providing quality products and services. Facilitating knowledge sharing as much as possible.
- Maintaining quality relationships with internal and external stakeholders.
- Ensuring that service and operational level agreements are respected.
- Communicating and monitoring tickets, releases, planned interventions and incidents.
- Developing projects to improve service quality and increase efficiency.
- Working closely with the Helpdesk and User Support teams, providing quality products and services. Facilitating knowledge sharing as much as possible.
- Maintaining quality relationships with internal and external stakeholders.
- Ensuring that service and operational level agreements are respected.
- Communicating and monitoring tickets, releases, planned interventions and incidents.
- Developing projects to improve service quality and increase efficiency.
Profil
Profile of the ideal candidate:
Hard skills:
Education:
Ideally, at least a Bachelor's degree in IT or equivalent by experience.
Professional experience:
At least 5 years' experience in a similar role.
Technical skills:
- Good technical knowledge of infrastructure, networks, servers and applications.
- Basic working knowledge of Powershell, including the ability to script
Language skills:
- French and Dutch: a very good knowledge of one of these 2 languages, both spoken and written, and at least a good passive knowledge of the other one.
- English: at least a good knowledge.
Soft skills:
- Strong team spirit and collaboration
- Communicative and good listener
- Resourceful, with a sense of initiative
- Customer-, service-, quality-, result- and solution-oriented
- An analytical mind
- Strong organizational skills, good time and priority management
- Proactive and responsive
- Able to work both as part of a team and independently
- Flexible and able to adapt quickly
- Intellectually curious and keen to learn new things all the time
Hard skills:
Education:
Ideally, at least a Bachelor's degree in IT or equivalent by experience.
Professional experience:
At least 5 years' experience in a similar role.
Technical skills:
- Good technical knowledge of infrastructure, networks, servers and applications.
- Basic working knowledge of Powershell, including the ability to script
Language skills:
- French and Dutch: a very good knowledge of one of these 2 languages, both spoken and written, and at least a good passive knowledge of the other one.
- English: at least a good knowledge.
Soft skills:
- Strong team spirit and collaboration
- Communicative and good listener
- Resourceful, with a sense of initiative
- Customer-, service-, quality-, result- and solution-oriented
- An analytical mind
- Strong organizational skills, good time and priority management
- Proactive and responsive
- Able to work both as part of a team and independently
- Flexible and able to adapt quickly
- Intellectually curious and keen to learn new things all the time
Offre
- Voiture d'entreprise
Our client's offer:
- a fulltime permanent contract
- a challenging position with interesting and varied tasks
- a company with a strong team spirit and collaborative spirit
- a competitive salary package
- a wide range of training opportunities
- opportunities for internal development
- a good work-life balance, with the possibility of teleworking up to 3 days a week
- an easily accessible workplace in Brussels
If you're interested, don't wait another minute to apply by sending us your CV.
We guarantee our support and total discretion throughout the selection process.
- a fulltime permanent contract
- a challenging position with interesting and varied tasks
- a company with a strong team spirit and collaborative spirit
- a competitive salary package
- a wide range of training opportunities
- opportunities for internal development
- a good work-life balance, with the possibility of teleworking up to 3 days a week
- an easily accessible workplace in Brussels
If you're interested, don't wait another minute to apply by sending us your CV.
We guarantee our support and total discretion throughout the selection process.
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