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NCR Belgium

Territory manager

NCR Belgium /Zaventem /Permanent, Full-time
Published on Jobat.be 12 days ago

Territory manager

NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

Job description

The Territory Manager provides management and coaching support to employees in a designated territory within a area in order to meet customer Service Level Agreements (SLA). He/she effectively manages all territory activities to ensure delivery of on-site support services by promoting and improving customer and employee satisfaction. The Territory Manager is responsible for developing employees, promoting teamwork, and fostering open and effective communications. The Territory Manager must work effectively with other organizations and individuals.
 
Key Areas of Responsibility:
 
  • Leadership over 20-30 FTEs
  • Drive continuous productivity and quality improvements with the service being delivered by the team
  •  Develop relationships and interact with internal customers (Service Account Managers and Analysts, Customer Advocates etc.)
  • Management
  • Monitor SLA performance against target for territory.
People management
  • Motivate, empower, develop and, as appropriate, recognize and reward individual and team achievements.
  • Responsible for the management of absence.
Financial Management (impacts the P&L)
  • Promote and manage time-and-material (T&M) activities.
  • Manage expenses effectively (overtime, parts, assets).
Field Supervisor Coordination
  • Conduct on-going, open communications with assigned FSC Service Coordinator on a daily basis.

Profile

Education
  • Bachelor or relevant experience
Experience
  • Equivalent experience or combination of education and experience will be considered on an exception basis.
  • Previous experience as a group, team or project leader; other supervisory/leadership capacity in technical services or support is preferred.
Key requirement :
Dutch and English required, French preferred
 
Offers of employment are conditional upon passage of screening criteria applicable to the job.

Offer

EEO Statement
Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
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    48 days left to apply

    Characteristics

    Requirements

    • Professional bachelor (Higher Education Short Type)

    Offer

    • Permanent
    • Full-time

    Apply before

    • 8 August

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