Back to search results Previous

4 of 5

Next

SENIOR CUSTOMER CARE - PERMANENT CONTRACT - FR/NL/EN

Manpower | Oudergem | Interim, Full-time

Published on Jobat.be 6 days ago


Our client, a leader in automotive, is looking for a Senior Customer Care FR/NL/EN.

SENIOR CUSTOMER CARE - PERMANENT CONTRACT - FR/NL/EN

Job description


Assure correct closure of Customer care cases within 5 days;
Increase Customer Satisfaction Index on customer care cases;
Assure correct Dealer courtesy car conformity vs standards optimize the use of Dealer courtesy cars;
Correct management of loyalty spending within budget frame;
Increase awareness and use of mobility apps;
Support, coordinate and motivate al internal & external actors having impact on the customer case management in order to reduce lead-time and increase quality;
Support the network ( and Field force) in increasing awareness and use of FCA mobility offers towards customers;
Direct Management of all high level & legal customer care cases in a way to satisfy the customer in one way and preserve FCA from legal risks;
Interact with local mobility provider and HQ reference in order to optimize the mobility KPI's and solve eventual critical items;
Optimize spending of the loyalty budget to maximize CSI impact within give budget frame.

Profile


Bachelor or Master degree;
A few years of professional experience in a Sales and/or aftersales environment;
Excellent knowledge of French and Dutch with a very good knowledge of English;
Very good command of IT systems as word, excel & PowerPoint;
Customer oriented focus and Stress resistant.

Offer


We offer you an exciting and challenging function in an international environment. Moreover, you will get an attractive salary, suiting your experience and a wide range of fringe benefits.

Interested ?
Don't hesitate to apply immediately : office.brussels2@manpowergroup.be



This Job offer can also be found on the Manpower website. You can speed up your candidacy by registering on our site and applying directly for this advertisement.
Moreover, you can take a look at our vast selection of on-line vacancies.
Surf to www.manpower.be and choose your language. Then choose “Vacatures/Offres d’emploi”.
Good luck !
Manpower Online

More info


REF : 8200595

AVENUE DES COMMUNAUTÉS 110
1200 BRUSSEL (SINT-LAMBRECHTS-WOLUWE)
BELGIUM

Phone:+32 2 500 09 00
Calculate your travel time
To Manpower | Oudergem 1160

This address could not be found.

We could not find a route between the two addresses.

i The exact address for this job is not available. The calculated travel time may differ in reality.

Others also viewed

    Apply now Apply now

    The job was saved

    You can find your saved jobs on the homepage or in My Jobat.

    To view them on other devices as well, just log in.

    22 days left to apply

    Characteristics

    Requirements

    • Professional bachelor (Higher Education Short Type)
    • Dutch, English, French

    Offer

    • Interim
    • Full-time

    Apply before

    Receive new jobs by e-mail

    Receive new 'Sales management' jobs in Brussels straight to your mailbox.

    We will not send you any advertising.