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Our client, a leader in automotive, is looking for a Senior Customer Care FR/NL/EN.
SENIOR CUSTOMER CARE - PERMANENT CONTRACT - FR/NL/EN
Assure correct closure of Customer care cases within 5 days;
Increase Customer Satisfaction Index on customer care cases;
Assure correct Dealer courtesy car conformity vs standards optimize the use of Dealer courtesy cars;
Correct management of loyalty spending within budget frame;
Increase awareness and use of mobility apps;
Support, coordinate and motivate al internal & external actors having impact on the customer case management in order to reduce lead-time and increase quality;
Support the network ( and Field force) in increasing awareness and use of FCA mobility offers towards customers;
Direct Management of all high level & legal customer care cases in a way to satisfy the customer in one way and preserve FCA from legal risks;
Interact with local mobility provider and HQ reference in order to optimize the mobility KPI's and solve eventual critical items;
Optimize spending of the loyalty budget to maximize CSI impact within give budget frame.
Bachelor or Master degree;
A few years of professional experience in a Sales and/or aftersales environment;
Excellent knowledge of French and Dutch with a very good knowledge of English;
Very good command of IT systems as word, excel & PowerPoint;
Customer oriented focus and Stress resistant.
We offer you an exciting and challenging function in an international environment. Moreover, you will get an attractive salary, suiting your experience and a wide range of fringe benefits.
Don't hesitate to apply immediately : firstname.lastname@example.org
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Good luck !
REF : 8200595
AVENUE DES COMMUNAUTÉS 110
1200 BRUSSEL (SINT-LAMBRECHTS-WOLUWE)
Phone:+32 2 500 09 00
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22 days left to apply
- Function type: Sales management
- Sector: Automotive
- Oudergem (location)
- All jobs via Manpower
- Professional bachelor (Higher Education Short Type)
- Dutch, English, French