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Join the strategic core program aimed at increasing the STP rate of KBC’s operations. As a Program Manager in the ACE team, you will play a key role in this initiative. ACE stands for Accelerating Efficiencies. We support KBC’s management by critically reviewing existing operations and providing an external perspective. Our focus is on efficiency and process improvements.
One of the programs our team worked on was increasing the STP rate of KBC’s commercial processes. Our non-commercial, supporting processes also need to become more STP. This will free up time for other tasks, reduce friction, improve customer and employee satisfaction, and keep KBC competitive in the long term.
Various departments will collaborate to improve our way of working, supported by process optimization and (Gen, Agentic) AI. Together with your ACE colleagues, you will make a significant contribution to this program by providing strategic input, helping determine which domains and processes should be optimized first, rethinking end-to-end processes, and monitoring progress.
Expect a dynamic, international work environment where continuous learning and collaboration are key.
Program Manager ACE
Job description
- Develop a broad understanding of KBC’s business model and its key underlying processes.
- Take on diverse assignments combining process improvement techniques with desk research, internal and external benchmarking, and knowledge of technological solutions and trends. Use these insights to design optimal solutions.
- Challenge the status quo, prepare convincing analyses, and persuade management of their potential.
Offer
- Excellent onboarding, collegiality, and a pleasant working atmosphere.
- Throughout your career at KBC, we encourage you to grow personally and professionally. You can follow training programs to sharpen both hard and soft skills.
- Up to 50% remote work per month. At the same time, we value team spirit, so you’ll work at least one day per week at our Brussels headquarters.
- Flexible working hours to help you balance work and private life.
- A permanent contract and a competitive salary complemented by extra-legal benefits. Sounds familiar? Of course—you read this in every job ad. KBC makes the difference with an extensive flex package, too comprehensive to detail here. We’ll gladly discuss all benefits—big and small—during your interview.