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Junior Account Manager
Job description
About Monizze
Key responsibilities
Monizze is on a mission to help employers support the well-being and engagement of their people.
From our roots in electronic meal, eco, and gift vouchers, we’ve evolved into a comprehensive Reward Management System, offering smart, flexible, and human-centered salary solutions.
We are looking for a Junior Account Manager to ensure our Account Management team continuously provides the highest level of support to our mid-sized customers through an internal sales approach. As our Junior Account Manager at Monizze you will manage your customer portfolio remotely, build strong relationships, driving customer satisfaction, and maximizing revenue opportunities. Reporting to the Head of Account Management, you will play a crucial role in ensuring the overall success of the employer business unit.
This position is based at our offices and does not involve client visits or travel.
Your advantages first?? Your purchasing power is optimized – the motto is true for clients & employees
?? 30 days off per year: 20 legal holidays 6 ADV/RTT 4 Monidayzz
?? A mobility budget
?? Homeworking flexibility with days of remote work and a monthly allowance to make it comfy
?? Work from abroad up to 4 weeks a year (after 6 months @ Monizze)
?? Belgian roots, mindset & attitude: a cool and informal atmosphere – one of the best things since waffles
?? Disrupting and innovative: we digitalized the market and keep pushing innovation in every aspect
?? Your growth is our growth: unlimited learning opportunities (languages, personal growth, hard skills,...)
?? Your health and your family's health is covered by our hospitalization insurance
? Internal mobility is regularly an option for anyone looking to evolve or change jobs or departments
?? Homeworking opportunities and overall flexibility
?? A yearly trip with all your colleagues to celebrate our achievements
? We do much more for our employees, but we needed space to describe the job! We'd love to tell you about it though, so ask us!
Key responsibilities
1. Customer advocacy
Be the primary point of contact for your portfolio of customers, advocating on their behalf and ensuring their needs are met. Build and maintain strong relationships while understanding their business challenges and providing effective solutions to drive growth.
2. Customer engagement
Assist in developing customer engagement processes and tools that enhance customer satisfaction and ensure smooth interactions with Monizze.
Use every customer contact as an opportunity to up- and cross sell all our solutions and to limit churn.
3. Collaboration with management and teams
Work closely with management and team leaders to develop strategies that support the growth of both the customer success team and the platform, ensuring that all stakeholders are aligned.
4. Customer business understanding
Gain a deep understanding of your customers’ business needs, industry trends, and challenges. Educate them about relevant product features and connect them with the right internal resources to address their needs.
What You’ll BringFirst experience in account management or sales is a plus
Strong customer focus and the ability to empathize with customers' challenges, providing competent and compassionate solutions.
Self-driven and proactive with the ability to work autonomously and take action.
Open to feedback, eager to learn, and willing to push yourself outside your comfort zone for personal development.
Excellent problem-solving skills with the ability to think dynamically in fast-paced situations.
Comfortable working in a rapidly growing company and adaptable to changes.
Quick to build relationships and collaborate effectively with internal teams.
Calm under pressure and able to stay composed during stressful situations.
Team player with an innovative, flexible, and service-oriented mindset.
Strong attention to detail and excellent organizational skills.
Fluent in Dutch, French, and English, with excellent oral and written communication skills.