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Actief Interim

Help Desk Operator EN/FR

Published on 6 days ago

Help Desk Operator EN/FR

Job description

Main Functions:
Working in the European Commission buildings in Brussels, the Help Desk operator is responsible to provide user support and advice on appropriate action to follow. Using a ticketing tool, he/she will create and assign tickets to appropriate groups.

Reports To:
Head of Proximity Team or Core phone Team.

In close relations with:
1st line Service Desk Teams
All European Commission support teams
Front Office Management
Back Office Management


- Respond to requests for assistance via phone and mail;
- Research questions using available information resources;
- Advise user on appropriate action;
- Follow standard help desk procedures;
- Log all help desk interactions.

Working Conditions:
Work shifts of 8 hours covering the time range between 08h00 and 18h00 from Monday to Friday with some flexibility required when overtime is exceptionally needed.

Employment and technical Requirements:
- Good spoken and written knowledge of English and French;
- Solutions oriented;
- Service and proactive minded;
- Punctual, meticulous and reliable;
- Self-Starter, productive with minimal directions.


- Marktconform loon

- Internationale omgeving

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Actief Interim | Vilvoorde 1800

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    22 days left to apply


    • Function type: Telesales
    • Vilvoorde (location)
    All jobs via Actief Interim


    • Secondary education
    • Dutch, French


    • Interim optional fixed contract
    • Full-time

    Apply before

    • 23 April

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