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Dispatcher / Planner (h/f)

Published on 19 days ago

Dispatcher / Planner (h/f)


Job description

The successful candidate will:

  • Oversee student bus transportation;

  • Liaise with bus companies, bus drivers, as well as parents and staff;

  • Inform bus users and bus drivers, in a timely fashion, about all changes in bus routes, schedules or possible disruptions;

  • Ensure daily update of the bus routes during the school year (road works, route adjustments for new students, etc.);

  • Manage incidents, takes immediate action to guarantee that every student is safe and secure at all times;

  • Handle complaints and resolve issues satisfactorily in a swift and efficient manner;

  • Maintain situational awareness regarding traffic, weather and other circumstances in the greater Brussels area that could affect the safety, security and reliability of the bus service;

  • Be a point person for ordering and organizing some of the bus trips (field trips, sports trips, music trips).


Technical competencies

  • Bachelor degree;

  • Excellent verbal and written communication skills in English and French;

  • Solid IT literacy. Experience with G suite;

  • Prior School Bus transportation experience (bus routing and planning) is a plus;

  • Good knowledge of the greater Brussels area is an advantage. 

Behavioural competencies :

  • Excellent customer service skills;

  • Able to deal diplomatically and effectively with parents;

  • Organized, detail-oriented personality;

  • Able to work comfortably in a small and busy office environment;

  • Stress resistant, able to work under time pressure;

  • Outgoing communicator, able to adjust styling to different stakeholder levels;

  • Comfortable in a multicultural environment;

  • Flexible team player with a can-do attitude;

  • Empathetic and problem-solving skills;

  • Self starter;


Willingness to work 07:00 – 15:00 (7:30/day);
Holiday: school holidays, except 2 last weeks of August.

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Unique Customer Care | Watermaal-Bosvoorde 1170

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    9 days left to apply



    • Professional bachelor (Higher Education Short Type)
    • At least 2 years experience
    • English, French


    • Fixed-term
    • Full-time
    • From € 2.287 to € 2.900 per month

    Apply before

    • 4 November

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