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Customer Service Representative - pharma

The Customer Service Representative is responsible for communication and contact with customers and prospects.
Published on 19 days ago

Customer Service Representative - pharma

My client delivers pharmaceutical products all over the world.

Job description

  • Plan and execute shipment orders
  • Prepare and submit written quotes to customers
  • Provide customer specific reporting
  • Be a key player in booking and cutting waybill
  • Receive and reply to enquiries via email, phones and throughout the internal IT system
  • Monitor and track ongoing shipments, react to any deviations
  • Communicate temperature results asap after delivery, check and note any deviations
  • Work with regulations (ADR/DGR/IATA) as well as with local laws and guidelines
  • Build and maintain relationships with other offices, clients, agents, airlines, handling agents and suppliers


  • Be fluent in French, Dutch and English (other languages are benefit but not essential)
  • Customer service experience in other business to business industries, with consultative and problem skills will be considered
  • Provide strong organisational skills and pay attention to detail
  • Resolve issues quickly and efficiently
  • Have an in depth knowledge of MS Office programs


A multinational company, exponentially growing since more than two years, where you follow intensive courses from day one. You will become part of a big team, who is ready to assist you when needed. A competitive salary, with inclusive package and fixed contract.

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    9 days left to apply



    • Academic Bachelor
    • Dutch, English, French


    • Permanent
    • Full-time
    • From € 2.800 to € 3.300 per month
    • Meal vouchers

    Apply before

    • 28 September

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